FAQs

/FAQs
FAQs 2018-03-16T05:20:29+00:00

Streaming & Download FAQ

Problem: Playback on my iPad is jittery or occasionally freezes.

Solution: Please ensure your iPad has a strong wifi connection to stream our program properly. For troubleshooting, please refer to this article at appletoolbox.com

Problem: I’m having issues downloading the videos to my device.

Solution: Currently, you’re only able to download videos to a computer. Tablet devices such as iPads are supported, but you must first download to a computer and then transfer the files to your tablet after that.

To download, click the Download button that appears below the video player. Once you’ve done that, a little menu will appear, and in some cases, you’ll see links for several different versions of the video, including a mobile, SD, and/or HD file. You’ll need to decide which version of the video you’d like to download, and click to make the magic happen.

Depending on your browser, clicking the link may result in the video playing in a new tab instead of downloading the file to your computer. Don’t panic! If this occurs:

  • For Windows users: Right-click on the link and choose “Save as” or “Save target as.”
  • For Mac users: Hold down the Control key on your keyboard and click the link, then choose “Save link as” or “Download linked file”

Problem: Video freezes during playback

Usually streaming issues are caused by your internet speed or bandwidth not being strong enough. Our player defaults to an “Auto” setting, but this may not always detect your connection speed properly, in which you may need to select it manually. To do so, please click on the “HD” button in the lower right hand corner of the video and select your desired quality rate.

1. Try switching to AUTO in the quality menu, if that’s available
2. If not, switch to one of the lower qualities. For slower connections, we recommend 540p.

If you are still having issues, you may need to close extra browser tabs or other applications that may be using extra bandwidth. Lastly, be sure to disable any active VPN connections that may mask your computer’s true geographic location, as this is also known to cause issues.

Problem: My browser is unable to stream videos on the site.

Solution: Our site is optimized for Google Chrome. Older browsers (such as Internet Explorer 8) may not function properly with our video player. To download the latest version of Chrome, please click here.

Problem: I’m still having issues. Can you help?

If you still have trouble, please reach out to us and we’ll get back to you with assistance as soon as possible.